Jonas Leisure is introducing a new customer service portal for users of Gladstone Health & Leisure, Centaman and Envibe software.
Available from 1 June 2017, the portal will enable customers to sign in to make service requests or check progress on enquiries they have made previously. Email updates will keep customers in the loop when a case is opened, when comments are made by a service representative, or when more customer input is needed.
Jonas Leisure General Manager Mike Henton said the portal would give customers a better understanding of the work being done to resolve their enquiries and any issues they report.
“This portal will mean better service for our customers across Australasia and improved efficiency for our support staff, resulting in a better all-round customer service experience for everyone involved.”
Mr Henton said Jonas Leisure’s existing support services would continue, and the launch of the portal was part of a wider project to enhance customer service.
He said other exciting improvements to support the popular leisure management software brands were planned for release over the coming months.
Jonas Leisure provides a suite of innovative leisure management and fitness software for aquatic and recreation facilities, gyms, parks, sports clubs and other businesses across Australasia.