Forging an ongoing relationship with members is a recipe for success for fitness clubs. But managing the relationship isn’t always easy when your customers aren’t on-site.
Good membership software can help gyms, fitness clubs and leisure centres keep in touch with customers while also allowing members to book sessions and manage their contact details from their mobile or home PC.
Online interaction and 24/7 self-service bookings via the internet are now expected by customers. Managing administrative tasks online using effective membership software also allows fitness clubs to focus on what matters: meaningful interaction with their members.
Connect is an online membership portal that interfaces with Gladstone Health & Leisure’s Plus2 fitness management software, offering you an easy way to interact with members and customers online.
Connect supports online group exercise bookings and appointments. It can be personalised to fit seamlessly into your existing website, and allows your members to update their details, book facilities, make payments, manage memberships, and book appointments online or via a mobile device.
Using Connect, members can update their own personal details online.
Cut down on administration time
Enabling your members and customers to register themselves and pay for services online removes a lot of administrative hassle.
Members can use Connect to retain bookings favourites lists and view their membership details at any time without having to phone the club or call at reception. Best of all, Connect supports secure online payments through secure payment gateways so people can pay at their own convenience.
Members can book quickly anytime and pay online, saving your staff for where they are most needed.
Keep in touch with members
Keeping in touch with your members will keep them interested. Why not use Connect to reach out to your customers online using online sales or bookings?
With Connect, you can automate handy reminders to confirm appointments, sessions or bookings. Why not use these communications to upsell your services by extending special offers, introducing new classes and showing your members what you can do for them?
Connect also includes search functionality to help members easily find the class they are looking for.
Insights and reporting
With insightful reports, you can see where you are getting the best results and what can be improved. A real-time online interface means staff and managers can see what’s happening across their business at all times, with instant access to booking information, appointments, insights and reporting tools.
If you’re interested in what Connect can do for your fitness centre or health club, why not get in touch?
If you’d like more information on the benefits of using Connect, we have put together a handy PDF overview.