Unfortunately, customer complaints do happen, no matter how organised your business is or how dedicated your staff are. The best thing you can do is prepare yourself for negative feedback and learn how to manage it effectively. After all, a well-handled complaint will boost customer happiness and improve your gym member retention. The initial complaint [...]
Forging an ongoing relationship with members is a recipe for success for fitness clubs. But managing the relationship isn’t always easy when your customers aren’t on-site. Good membership software can help gyms, fitness clubs and leisure centres keep in touch with customers while also allowing members to book sessions and manage their contact details from [...]
Your customers crave convenience from the minute they decide that your fitness club is the best gym for them. Your fitness software is your best tool to ensure that every customer has an effortless experience right from the start. Join Anywhere’s suite of applications, Join Onsite and Join Online, are designed to streamline and simplify [...]
Are you looking for ways to keep your customers coming back time and time again? Gym member retention is essential in running a successful facility but with so much competition in the industry, how can your business stand out from the crowd? Empower your employees Employees who feel empowered and enjoy coming to work each [...]
Jonas Leisure is introducing a new customer service portal for users of Gladstone Health & Leisure, Centaman and Envibe software. Available from 1 June 2017, the portal will enable customers to sign in to make service requests or check progress on enquiries they have made previously. Email updates will keep customers in the loop when [...]
Positive customer relationships can make your gym a success by boosting customer retention and the emotional connection between members and your business. A cashless system may be the magic ingredient you need to create a memorable experience and encourage your members to spend more. Here are some benefits of going cashless, and how you can [...]
Good customer service starts at your health club’s point of sale. Whether this is face-to-face or digital, this is often the first point of contact with your customer. Do your members prefer attentive personal service or do they prefer to manage their bookings and experience themselves? Whatever your focus, make sure you cater for your [...]
Every facility wants programs packed with happy fitness club members. But to design a successful health and fitness program, you need a watertight plan that not only makes your customers excited to join your program, but keeps them coming back for more. Here’s a checklist of items to tick off when you build your next [...]
Leisure and fitness industry professionals from across Australia will get a masterclass in cutting edge software from Centaman and Gladstone at events run by Jonas Leisure in Melbourne and Sydney next week. The Jonas Leisure User Groups will showcase innovations made available to leisure centres and health and fitness clubs through Centaman and Gladstone software, [...]
Looking for ways to improve your gym staff morale and happiness at work? Positive energy at a fitness club or leisure centre is infectious. If your staff enjoy their job, your members will likely visit your centre more often. Here are a few of our best tips to improve staff morale and happiness to reap [...]